If you have any problem regarding not being able to purchase the product from a participating store, you can let the offer expire and you will not be asked to review. This means we do not need to excuse any reviews for you!
If you have another issue but can still purchase the product from a participating store, you can visit the My Products page, scroll to the correct sample, and then select the Contact Support button under it to ask for help :)
There you can select the problem you’re facing and our team will be in touch to support you as soon as they can!