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Frequently Asked Questions

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Getting Started

Get to know Social Nature and how we work.

Product Testing

Learn how to become a product tester and join our community of change makers.

Reviews

Time to leave your review? Read all about how to here.

Account Management

Get help for all your account related questions.

Categories

Getting Started

  • I have an idea for a site feature. Where should I share that?
  • Why are no products available for me to apply to try?
  • What’s Social Nature?
  • Why is using Social Nature FREE? What’s the catch?
  • I am outside Canada & the USA, can I sign up?
  • What do you do with my personal information?
  • See all 11 articles
Product Testing

  • Can you reship or replace lost coupons or samples?
  • A product page is saying a product is not available near me, but the brand's website says differently, or I've seen it in store. Why is this happening?
  • What does it mean when I click "Apply to Try” something?
  • How do I get a free sample?
  • If I want something, will I get it?
  • What kinds of product testing opportunities are there?
  • See all 17 articles
Reviews

  • Do I have to write a product review?
  • I didn't like the product, so I can't finish my review!
  • I can't use the product anymore/yet - what should I do about my review?
  • How do I share my review on social media?
  • Do I need to disclose that I got the product for FREE?
  • Do I have to post my review to social media?
  • See all 8 articles
Manage Your Account

  • How do I check if I have any outstanding reviews?
  • How do I unsubscribe from Social Nature?
  • How do I delete my account?
  • Where can I report a potential security issue or concern?
Online Code Redemption

  • How does Online Code Redemption work?
  • My promo code isn't working, what now?
  • Why is there a shipping fee?
  • Is there always a shipping fee?
  • My order never arrived!
  • I've changed my mind, what do I do?
Getting Started

  • I have an idea for a site feature. Where should I share that?
  • Why are no products available for me to apply to try?
  • What’s Social Nature?
  • Why is using Social Nature FREE? What’s the catch?
  • I am outside Canada & the USA, can I sign up?
  • What do you do with my personal information?
  • See all 11 articles
Product Testing

  • Can you reship or replace lost coupons or samples?
  • A product page is saying a product is not available near me, but the brand's website says differently, or I've seen it in store. Why is this happening?
  • What does it mean when I click "Apply to Try” something?
  • How do I get a free sample?
  • If I want something, will I get it?
  • What kinds of product testing opportunities are there?
  • See all 17 articles
Reviews

  • Do I have to write a product review?
  • I didn't like the product, so I can't finish my review!
  • I can't use the product anymore/yet - what should I do about my review?
  • How do I share my review on social media?
  • Do I need to disclose that I got the product for FREE?
  • Do I have to post my review to social media?
  • See all 8 articles
Manage Your Account

  • How do I check if I have any outstanding reviews?
  • How do I unsubscribe from Social Nature?
  • How do I delete my account?
  • Where can I report a potential security issue or concern?
Online Code Redemption

  • How does Online Code Redemption work?
  • My promo code isn't working, what now?
  • Why is there a shipping fee?
  • Is there always a shipping fee?
  • My order never arrived!
  • I've changed my mind, what do I do?
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