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Frequently Asked Questions

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Product Testing

  1. Social Nature Help Portal
  2. Product Testing
  • Can you reship or replace lost coupons or samples?
  • A product page is saying a product is not available near me, but the brand's website says differently, or I've seen it in store. Why is this happening?
  • What does it mean when I click "Apply to Try” something?
  • How do I get a free sample?
  • If I want something, will I get it?
  • What kinds of product testing opportunities are there?
  • I applied to try a sample months ago, why have I still not been invited to try it?
  • I received an email telling me I’m invited to try a product for FREE, now what?
  • How do I get invited to try more FREE products?
  • Do I have to pay for shipping?
  • How long will it take for my free product to arrive?
  • My free product has arrived, now what?
  • How do I report that I cannot review a product?
  • I can't review the product because I haven't received my product/voucher in the mail OR because I faced an issue while using my product/voucher.
  • Where can I find the product and use my Social Nature voucher?
  • What do I do if the stores you listed near me are out of stock?
  • When do I have to write my review?
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