Sometimes our products are specific to specific ailments like catching a cold, or you find out you are now allergic to an ingredient in the product we sent you. In situations like this, where you can’t use the product we sent you, however, you wouldn't want your account to be penalized, we recommend that you do the following:

  1. Submit a preliminary review on the look and feel of the product and ingredients. Then after you've tried it, update your review simply by going into your account and click 'Edit My Review' next to the sample
  2. Give the product to a friend who can use it now and let them give you a review to submit
  3. Report an Issue on the product page, or
  4. Get in touch with us for help at