If your voucher or sample:
- was not accepted at the store
- out of stock
- was damaged
- has been lost
- was stolen
Report these issues to prevent your account status being affected. There are two ways to do so.
You can find an "I need help" button on a review reminder notification:
You can a "Report Issue" button on the review page of any of your samples:
1. Log into your Social Nature account
2. Click on the top right menu. On desktop, it will be your name. On mobile, it will be a menu icon.
3. Click 'My Products'
4. Click 'Write Review'
5. Click 'Report Issue' next to the stars in the product's review page 👇
3. Choose the type of issue you are reporting
4. follow the rest of the instructions and we'll take care of the rest for you!