Depending on where you live and what we are sending, your Social Nature mail might take 10-15 business days to show up! So give it some time.
If 15 days have passed since you recieved the shipping notification in your account, please report an issue with your campaign right away! It is rare, however, we have heard accounts of mail being lost in transit.
Report these issues to prevent your account status being affected. There are two ways to do so.
You can find an "I need help" button on a review reminder notification:
You can a "Report Issue" button on the review page of any of your samples:
1. Log into your Social Nature account
2. Click on the top right menu. On desktop, it will be your name. On mobile, it will be a menu icon.
3. Click 'My Products'
4. Click 'Write Review'
5. Click 'Report Issue' next to the stars in the product's review page 👇
3. Choose the type of issue you are reporting
4. follow the rest of the instructions and we'll take care of the rest for you!