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Frequently Asked Questions

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  1. Social Nature Help Portal
  2. Online Code Redemption

Why is there a shipping fee?

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Sometimes brands require a small fee to cover the shipping cost of the free product you'll receive. We will always ask if you are willing to pay this fee in the pre-qualifying survey you take when you apply to try the product, so make sure to read carefully to know if a shipping fee is required!

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Articles in this section

  • How does Online Code Redemption work?
  • My promo code isn't working, what now?
  • Why is there a shipping fee?
  • Is there always a shipping fee?
  • My order never arrived!
  • I've changed my mind, what do I do?

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  • Is there always a shipping fee?
  • How does Online Code Redemption work?
  • I've changed my mind, what do I do?
  • My order never arrived!
  • Where can I find the product and use my Social Nature voucher?

    Articles in this section

  • How does Online Code Redemption work?
  • My promo code isn't working, what now?
  • Why is there a shipping fee?
  • Is there always a shipping fee?
  • My order never arrived!
  • I've changed my mind, what do I do?

Related articles

  • Is there always a shipping fee?
  • How does Online Code Redemption work?
  • I've changed my mind, what do I do?
  • My order never arrived!
  • Where can I find the product and use my Social Nature voucher?
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